FAQ

1. Do you ship internationally?
No, we currently ship within the United States only.

2. How much is shipping?
Shipping is free on all orders.

3. How long does delivery take?
2–4 business days after a 1–2 day processing period.

4. Will I get tracking information?
Yes, tracking details will be sent to your email once the order ships.

5. Can I return an item?
Yes, within 30 days if the product is unused and in original packaging.

6. Who pays for return shipping?
The customer, unless the item is defective or incorrect.

7. How fast are refunds processed?
Within 5–7 business days after the return is inspected.

8. What if my item is damaged on arrival?
Report within 7 days with photos; we’ll arrange a replacement or refund.

9. Can I cancel an order?
Yes, if the order has not yet shipped.

10. How do I contact support?
Email us at contact@a1home.shop or call 423-999-3187.